Jiangxi market supervision department complaint platform opened the country’s first boee

Jiangxi market supervision department complaint platform opened the country’s first "from now on, Jiangxi three in one, Jiangxi consumers call 12315, 12365, or 12331, can be processed in the same platform, make users more convenient to deal with complaints, more efficient, this is the first in the country……" September 23rd afternoon, with the Jiangxi market supervision department unified complaint reporting platform formally launched, Wu Zhiyun, director of Jiangxi Provincial Bureau of industry and commerce, introduced the road. It is understood that the complaints hotline system in Jiangxi Province, from the past a telephone, a record book started, gradually developed to the current information system. According to statistics, the province’s industrial and commercial sector 12315 (opened in July 1999), the quality supervision department 12365 (opened in November 2008), food and Drug Administration 12331 (opened in March 2012) complaints hotline opened, people receiving counseling, complaints and reports of more than 85 pieces, not only to strengthen the supervision over the market, and resolve a number of contradictions and disputes. The Jiangxi in the country’s first unified complaint platform, the organic integration of the 12315, 12365, 12331 and three platform of original function, to eliminate the problems existing in the work of integration is not sufficient, unity is not perfect, innovative, advanced; and, for the further deepening of reform of market supervision system of cities and counties, straighten out the relationship of responsibilities, rights to improve efficiency, boost consumer confidence, promote economic development, has a very important significance. Jiangxi Provincial Administration for Industry and Commerce Consumer Protection Bureau deputy director Mao Yuanhong told reporters that the on-line operation of complaint platform is based on the existing system of 12315, 12315, 12365, 12331 and three complaints hotline for the integration, build a unified technology platform. The platform has four characteristics: a model construction. The unified construction of the province, industrial and commercial, quality supervision, food and drug administration departments are using this unified technology platform; a platform accepted. Dialing any hotline in 12315, 12365 and 12331 can be processed in the same platform system; one channel will be transferred. The split, transfer and transfer between the three departments can be implemented in the same platform system. The relevant departments at all levels handle the situation and results, can be feedback in the same platform system. At the same time, the data entered by all levels of users, through the software platform interoperability, automatic centralized collection, and ensure that users at all levels can be real-time calls in accordance with the rights, for the use of consumer big data analysis of consumer trends, consumer hotspots and other aspects to provide favorable support. In addition, the platform statistical statements can be divided into two parts, which can separate the statistics of industry and commerce, quality supervision and food and drug administration, meet the requirements of the data reporting by the competent departments of the higher authorities, and comprehensively count all the accepted business, and achieve unified statistics. The unified complaint reporting platform is not only a bridge for the government to smooth public opinion, a window to serve the masses, but also an important platform for the masses to participate in the market supervision. According to reports, the next step, Jiangxi province industry and Commerce Bureau will continue to strengthen the quality supervision and food.

赣市场监管部门统一投诉举报平台开通 全国首创   “从今起,江西三台合一,江西消费者无论拨打12315,还是12365、12331,都可以在同一个平台系统中得到处理,使网友投诉更便利,处理起来更高效,这在全国都属首创……”9月23日下午,随着江西市场监管部门统一投诉举报平台正式上线运行,江西省工商局局长吴治云如是介绍道。   据了解,江西省的投诉举报热线系统,从过去的一部电话机、一本记录本起步,逐步发展到现在的信息化系统。据统计,全省工商部门12315(1999年7月开通)、质监部门12365(2008年11月开通)、食药监部门12331(2012年3月开通)投诉举报热线开通以来,共受理群众咨询、投诉、举报85万余件,既强化了对市场的监管,又化解了大量的矛盾纠纷。   此次江西在全国首创统一投诉举报平台,有机整合了12315、12365、12331三个平台原有的功能,旨在消除目前工作中存在的整合不充分、统一不完善等问题,具有创新性、先进性;而且,这对于进一步深化市县市场监管体制改革,理顺职责关系,提高维权效率,提振消费信心,推动经济发展,都具有十分重要的意义。   江西省工商行政管理局消费者权益保护局副局长毛源宏告诉记者,此次上线运行的投诉举报平台,是在现有12315系统的基础上,将12315、12365、12331三条投诉举报热线进行了整合,建成了一个统一的技术处理平台。   该平台有四个特点:一个模式建设。全省统一进行建设,各级工商、质监、食药监部门均使用这个统一技术平台;一个平台受理。拨打12315、12365、12331中的任何一个热线电话,均能在同一平台系统中处理;一个渠道转办。同一部门内的分流、转办,以及三部门间的移送,均能在同一平台系统中实现;一条途径反馈。各级有关部门办理情况和结果,均能在同一平台系统中反馈。   同时,各级用户录入的数据,通过软件平台互联互通,自动集中归集,并保证各级用户能按照权限实时调用,为利用消费大数据分析消费趋势、消费热点等方面提供有利支撑。此外,平台统计报表可分可合,既可以分开统计工商、质监和食药监的报表,满足上级业务主管部门数据上报的需求,又能综合统计所有受理的业务,实现统一统计。   统一投诉举报平台既是政府畅通民意的桥梁、服务群众的窗口,也是群众参与市场监管的重要平台。据透露,下一步,江西省工商局将继续加强与质监、食药监部门的沟通协调,充分发挥平台统一优势,增强维权合力,提升维权效能,切实保障广大消费者的合法权益,努力营造放心消费环境、保障和改善民生、促进社会和谐、引导社会进步。相关的主题文章: